You may request deletion of personal information or data associated with Edmark Live Mall, the Edmark Live Mall Growth Platform, or an authorized Meta or Shopify integration.

1. Revoke connected access

An authorized business administrator may disconnect the relevant integration in the Edmark Live Mall Growth Platform and revoke the application through Meta Business Settings or the relevant Shopify administration area. Revoking access stops future access, but it may not remove information already processed or retained for legitimate legal, security, or transaction purposes.

2. Submit a deletion request

Email support@edmarklivemall.com with the subject Data Deletion Request.

Please include:

• Your name and email address.
• The relevant Edmark business, Facebook Page, Instagram account, Shopify store, or other account.
• A description of the information or integration you want deleted.
• A safe way for us to verify your identity or business authority.

Do not send passwords, access tokens, app secrets, payment card details, or government identification in your first email.

3. Verification and completion

We will verify your identity or authority, identify the relevant systems, and communicate the applicable deletion scope and expected completion timeframe. Limited records may be retained where required for security, fraud prevention, transactions, audits, or legal obligations. Any retained information will be restricted from ordinary platform use.

Contact

For privacy questions, contact support@edmarklivemall.com.

Edmark Live Mall
Edmark Building, 355 P. Tuazon Boulevard corner 21st Avenue, Cubao, Quezon City, Metro Manila, Philippines