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Last updated: August 18, 2026
Replacement-first revision effective August 16, 2026.
This policy applies to orders purchased directly from Edmark Live Mall. Delivery services are performed with the assistance of independent logistics partners.
Edmark Live Mall currently ships to serviceable street addresses in the Philippines. We do not ordinarily deliver to P.O. boxes or international addresses unless expressly stated during checkout. One delivery address may be used per order. Customers must provide a complete and accurate recipient name, telephone number, unit or floor, building, street, barangay or subdivision, city or municipality, province, and postal code.
Order processing begins after payment and order details are confirmed. Any processing or delivery timeline displayed at checkout, communicated by customer service, or provided by a logistics partner is an estimate rather than a guarantee.
Actual delivery depends on logistics-partner capacity, destination and serviceability, seasonal peaks, holidays, sales and promotional periods, order volume, severe weather, natural disasters, transport or road disruptions, government restrictions, security incidents, and other circumstances outside Edmark Live Mall’s reasonable control.
Edmark Live Mall will make every reasonable effort to dispatch and deliver orders according to the communicated timeline. Where information is available, Edmark Live Mall will provide tracking details or reasonable updates regarding a material delay.
When tracking is available, the tracking number or link may be sent by email, message, account notification, or an official Edmark Live Mall customer-service channel. Tracking events are supplied by the logistics partner and may take time to update.
Contact Edmark Live Mall immediately if an address needs correction. Address changes may not be possible after dispatch. A customer or authorized recipient should be available to receive the parcel and provide any reasonable delivery confirmation requested by the logistics partner.
If delivery fails because the address or contact information was incomplete, the recipient was repeatedly unavailable, or the parcel was not collected within the logistics partner’s holding period, redelivery or return-to-sender charges may apply where permitted by law. Contact Edmark Live Mall promptly so available options can be reviewed.
Before accepting a parcel, inspect the outer packaging and seal where practical. If the parcel appears seriously opened or damaged, document its condition and notify the delivery personnel and Edmark Live Mall.
For every product, we strongly recommend recording one continuous unboxing video showing the sealed parcel, shipping label, outer packaging, opening of the parcel, all products and accessories, and the initial inspection or first test where practical. This evidence can make a missing, damaged, incorrect, or incomplete delivery claim easier and faster to assess. Not having a video will not automatically remove rights that cannot lawfully be excluded.
Shipping fees. Orders placed on edmarklivemall.com with a subtotal of ₱999 or more qualify for free standard shipping within the Philippines. Orders below ₱999 are charged the shipping fee shown at checkout, which is calculated by destination and parcel weight.
Logistics partners. Orders placed on edmarklivemall.com are normally delivered by Ninja Van. Orders placed through Edmark Live Mall’s official Facebook LIVE, Messenger, or other social-media channels are normally delivered by SPX Express (a Shopee logistics service) or SF Express. Edmark Live Mall may use another reputable logistics partner where service coverage or capacity requires.
Estimated delivery times. After dispatch, indicative delivery times are: Metro Manila 2–5 working days; other Luzon areas 3–7 working days; Visayas and Mindanao 5–9 working days. These are estimates and are subject to section 2 above.
Receiving your parcel. The logistics partner’s rider will call or message the contact number on the order before delivery. Please coordinate with the rider to avoid a return-to-sender. If a rider introduces the delivery as “Shopee Express”, the parcel is your Edmark Live Mall order delivered through SPX Express.
Shipping and handling charges are generally non-refundable after a successful delivery. A delay caused by a logistics partner, seasonal demand, natural disaster, severe weather, or another event outside reasonable control does not by itself entitle a customer to cancellation or a refund.
For an approved product claim, Edmark Live Mall’s standard commercial remedy is replacement rather than a cash refund. Edmark Live Mall does not provide refunds for change of mind or for a correctly supplied, non-defective product. This replacement-first policy does not override remedies required by applicable Philippine consumer law, including any statutory right to a refund. A cancellation or refund required by law, or approved before fulfillment, will be handled under the Return and Replacement Policy.
Where warehouse collection is offered, wait for confirmation from Edmark Live Mall that the order is ready before travelling to the collection point. Follow the collection instructions and schedule stated in that confirmation.
For delivery questions, tracking assistance, or a delayed or damaged parcel, provide the order number and available photos or video through:
Only use pages and accounts that are officially operated or linked by Edmark Live Mall. Do not send passwords, one-time codes, payment-card details, or access tokens through email, WhatsApp, or social media.
