Everything you need to know about ordering from Edmark Live Mall — COD, shipping, our daily Facebook LIVE schedule, replacements and spare parts.

Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available across the Philippines. Simply prepare the exact cash amount shown in your order confirmation and pay the rider when your order arrives. No advance payment is required.

How much is shipping, and is there free shipping?

Orders above ₱999 ship free anywhere in the Philippines. International customers can order with worldwide delivery via DHL, calculated at checkout.

How long does delivery take?

Metro Manila: 2–5 working days. Rest of Luzon: 3–7 working days. Visayas and Mindanao: 5–9 working days. You will receive an email with your tracking number the day your order ships (SPX Express or Ninja Van).

How do I order during a Facebook LIVE?

We go LIVE on our Facebook page every day — 4:00–8:00 AM, 8:30 AM–1:00 PM, 2:00–6:00 PM and 7:00–11:00 PM (Philippine Time). Comment the product's MINE code during the stream, or message us on Facebook Messenger and our team will complete your order for you.

What payment methods do you accept?

Cash on Delivery is the most popular option. We also accept GCash and other payment methods arranged with our customer service team through Messenger.

What if my item arrives damaged or defective?

We follow a replacement-first policy: report the issue within 7 days and we will ship a replacement unit. See our Return & Replacement Policy page for full details.

Do you sell spare parts and accessories?

Yes. Replacement parts for our appliances — blender jars and containers, attachments and accessories — are available. Message us on Facebook Messenger or WhatsApp with your product name and the part you need.

I bought an Edmark product on TikTok, Shopee or Lazada. Can you help me?

Yes. We support Edmark Live Mall customers from all platforms, including warranty replacements and spare-parts orders. Contact our team on Messenger with your order details.

How do I contact customer service?

Facebook Messenger: m.me/599957473810295 (fastest). WhatsApp: +63 917 112 3125. Email: support@edmarklivemall.com. We are available 9:30 AM – 7:30 PM daily, Philippine Time (GMT+8).